Tower Hamlets GP Care Group’s Advocacy & Interpreting Service is expanding its language offer from 7 to 30 languages from 1 December 2025. This move significantly improves access and speeding up support for clinicians and service users.
This expansion is a key part of the service transformation plan, designed to strengthen in-house capacity, reduce expenditure on external agencies, and create a more consistent and reliable service. As part of this work, the team has been expanded to increase resilience and reduce waiting times.
From December, all language support and bilingual health advocacy requests should be made via our single access number, that can be used both by service users and GP Practices:
Telephone: 020 4526 8323 (Open 8am - 6:30pm Mon-Fri)
The new languages include Twi, Macedonian, Mongolian and many more.
A new phone menu will guide callers to the right language group by asking them to select the number for the language they need:
Once you choose an option, you will then be asked to select the exact language you require, to repeat the options please Press * and to return to the main menu Press #
Lawrence Muyimba, Head of Advocacy and Interpreting at the Care Group, says: “I’m excited about this expansion because it strengthens our in-house offer and gives us the capacity to work more efficiently. By growing the team and standardising how we operate, we can reduce waiting times, improve quality, and build a more resilient service. It also supports future income generation as we develop our telephone management service. This is a positive step forward, as it allows our patients to have more access to our services and receive the right help at the right time’’.
