Tower Hamlets GP Care Group welcomes feedback from anyone who uses our services. These include Tower Hamlets GP Out of Hours Service, Health Visiting, School Health & Wellbeing, & Advocacy & Interpreting services.
(For compliments and complaints about GP Practices, please contact your Practice directly - access the websites here)
We are always looking to improve our services to suit patient needs and your comments, praises, complaints, and suggestions will help us to do this.
We look forward to hearing from you.
Comments & suggestions
Ways to provide comments or suggestions:
Discuss it with any member of staff
Contact us in writing
Contact Patient Advice and Liason Services (PALS)
Via various Tower Hamlets GPCG services surveys, you may be asked to complete
Anyone who is concerned about their care can make a complaint. If you cannot make the complaint yourself, you can ask a friend or relative to complain on your behalf.
Your complaint will not affect your care in any way.
It is often possible to sort out the complaint by talking to a member of staff. The member of staff will try to resolve the complaint there and then. If they are unable to help you or you feel that the complaint has not been settled by talking to the member of staff, you may wish to take the complaint further. You can do this by writing to the service lead for the area your complaint relates to.
What to expect:
Once we receive the complaint we will send an acknowledgment within three working days
We may need to speak to staff and look at your records as part of the investigation. This is completed in confidence and nothing will be recorded in the records about the complaint
We may also need to speak to you as part of the investigation.
We aim to send a full response to the complaint within 28 days of receiving your letter
When making a written complaint please include as much detail as possible.
Things to include:
The date of the event
Where the event took place
Who was involved
What went wrong
Your own contact details (if you are complaining on behalf of someone else)