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Another 'GOOD' result: CQC report on our Extended Hours GP Hubs service

Posted on: 30 April 2019

The Tower Hamlets Extended Hours GP Hubs service, run by the GP Care Group, has been rated 'GOOD' in every category, following a Care Quality Commission (CQC) inspection of the service last month (March 2019).

The Care Group is thrilled with this result, which comes just months after our Out Of Hours GP Service was also rated 'GOOD'. At the heart of all our services is the commitment and dedication from our staff and partners, whose aim is to ensure that patients get the best care every time they use our services.

The CQC carried out a comprehensive inspection, and awarded us 'GOOD' in the following categories:


Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good


Some of the positive comments published in the report include:

"There was a focus on continuous learning and improvement within the service, through monitoring of its performance and a comprehensive audit programme."

"The service had a clear vision and credible strategy to deliver high quality care and promote good outcomes for patients."

"The provider understood the needs of its population and tailored services in response to those needs, for example by monitoring and analysing appointment usage at the hubs in order to match appointment capacity to high demand."

The service, which operates across five GP practices* in Tower Hamlets, offers routine GP and nurse appointments to Tower Hamlets registered patients who require access to appointments outside of regular practice hours.

Appointments are available at the GP Hub service between Monday to Friday from 6.30pm to 10pm and Saturday and Sunday 8am to 8pm, simply by calling NHS 111 or your own registered GP practice.

Joint Chief Executive of GP Care Group, Tracy Cannell, said: "We are very pleased with our latest CQC result. The report shows the high standards adopted by everyone in the hubs and the flexible and responsive approach that the team takes to ensure we deliver a high-quality service. Ensuring our patients get the very best care is central to everything we do at the Care Group and I want to thank every member of the hubs team for contributing to this great result."


Find out more about the Extended Hours GP Hub locations and opening hours here. 


Download and read the full Extended Hours GP Hubs CQC Inspection Report.