Did you know that after 1 July, if you want to make a complaint about primary care services (such as GPs, dentists, opticians or pharmacy services) you will now need to contact NHS North East London Integrated Care Board instead of NHS England?
There are two ways you can make a complaint:
You can complain to the healthcare provider: this is the organisation where you received the NHS service, for example a GP surgery or dental surgery.
You can complain to the commissioner of the service: this is the organisation that paid for the service or care you received.
After 1 July 2023 if you want to make a complaint about primary care services to the commissioner you will now contact NHS North East London integrated care board instead of NHS England.
You can do this by:
Telephone: 020 8221 5500
Writing to them at:
NHS North East London
4th Floor – Unex Tower
5 Station Street
London E15 1DA
If you want to make a complaint directly to the Care Group, you still can – that does not change on the 1 July 2023.
You can do this by email: firstname.lastname@example.org or visit or compliments and complaints page on our website.
Members of the public with ongoing complaints received on/after 1 July 2022 will receive a letter from NHS England informing them that the ICB is now handling their complaint with confirmation of their case handler.
Members of the public with any ongoing complaints received before 1 July 2022 will receive a letter from NHS England informing them that their complaint is being retained by NHS England with confirmation of their case handler.
If you have any queries, please contact NEL ICB.