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Coronavirus. Important advice and help for those who are 'shielding' at home

Posted on: 11 June 2020

If you have had a letter from the NHS advising you to stay at home and avoid all face-to face contact. It is important that you continue to follow this advice, rather than advice for the general public, as it is specific to you.

The local NHS has produced an advice leaflet for people who are shielding and at highest risk if they contract coronavirus – download the leaflet.

This page provides more information on how to get support to help you manage staying at home.


Where can I get help? 

Getting help with food and other necessities

Please ask family, friends, neighbours or local community groups to support with daily tasks outside the home. If you do not have anyone who can help you, please visit

There are lots of services in your area to help you manage staying at home, including help with food delivery, collecting medication, benefit support, keeping active, and looking after your wellbeing. Visit your local council's website.


Getting help with healthcare and medication from home

Have someone else collect your medication from your local pharmacy for you, or contact your pharmacy to arrange for your medication to be delivered.

You can also visit to order you repeat prescriptions, and for more information about how to access NHS services online.


Looking after your health

The NHS is still here for you. If you feel unwell or have any concerns about your existing medical condition, please contact your GP. It is important you do not wait if you need medical help.

Most appointments with a GP, nurse or other healthcare professional will now be via a phone call, and if you are advised that you do need to see a clinician in person, the NHS has put measures in place to make sure patients are seen safely.

You should also continue to attend appointments for ongoing treatment, unless you have been told not to.

It is important to look after your wellbeing too, visit or call your GP practice if you're struggling to cope and they can refer you to the right NHS service for you.


Getting help with getting to and from appointments

NHS Volunteer Responders can help with transport to home following a hospital discharge. You can get support by calling 0808 196 3646 between 8am and 8pm.


Key websites and phone numbers