Knowing the right place for medical help over the Christmas holidays can help you get the treatment you need faster.
You can get an appointment with a GP from 8am to 8pm on all of the bank holidays, including for urgent appointments on Christmas day.
Out of hours appointments are also available every normal weekday evening between 6.30pm and 10pm, and between 8am and 8pm on Saturdays and Sundays.
These appointments can be booked by calling your own GP practice as usual during working hours or by calling 111 out of hours. If you have any urgent medical need, you can also visit NHS 111 online for advice any time. Appointments will be held in the best way to keep you safe from Covid.
NHS 111 can arrange an urgent face-to-face A&E appointment during an allocated timeslot anywhere in London, if someone needs it - meaning shorter waiting times and fewer people in A&E.
NHS 111 can also make direct appointments online, by phone or face-to-face with a variety of health services, including Urgent Treatment Centres, specialised mental health crisis services, dental services and pharmacists for urgent repeat prescriptions and advice. If needed, an ambulance can also be despatched.
NHS 111 is available 24 hours a day, 7 days a week. To get help from NHS 111, you can:
- go to 111.nhs.uk (for people aged 5 and over only).
- call 111 for free from a landline or mobile phone (all ages).
If you can, order enough medication to last you over the Christmas holidays. However some community pharmacies will also be open on bank holidays. Before visiting your local pharmacy, first check the opening hours on the NHS.UK website. When you visit you must comply with the social distancing measures in place to protect yourself and staff.
You can also access Covid-19 testing throughout the holiday period. More information is here: https://www.eastlondonhcp.nhs.uk/ourplans/covid-19.htm
Sir Sam Everington, a local GP and chair of NHS Tower Hamlets Clinical Commissioning Group (CCG), said:
"We understand people are very busy over Christmas, and can sometimes need an appointment with a GP or nurse outside normal working hours.
"This year we're offering people flexible appointments across evenings and weekends and bank holidays, including Christmas day. The way we have been seeing patients has changed this year to keep everyone safe from Covid but rest assured you will be properly assessed and if required, seen face-to-face."
London is now in Tier 4 Alert level. This means that you cannot meet other people indoors, including over the Christmas period, unless you live with them, or they are part of your existing support bubble. Outdoors, you can only meet one person from another household. These rules will not be relaxed for Christmas. Full rules here: https://www.gov.uk/guidance/tier-4-stay-at-home