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NHS 111 Mental Health Crisis Response Service launching in April

From 2 April, people experiencing mental health crises can access support by calling 111 and selecting option 2, putting them through to a fully trained and qualified mental health professional team.

Posted on: 7 March 2024

The mental health professional team, based in ELFT’s crisis hub in Tower Hamlets, is equipped to provide urgent health advice 24 hours a day, 7 days a week to people of all ages.

The team has a wide range of skills, including on-the-phone brief psychological support and access to key services and organisations that can offer mental health support to people in their time of need.

Local crisis lines currently in place across each local authority will still be running. This service will run alongside existing provisions, including the NELFT Mental Health Direct 0800 995 1000.  

The free service is provided by ELFT, along with North East London NHS Foundation Trust (NELFT) and partners across NEL. If callers are known to ELFT or NELFT services, they should continue to contact their service in the ways they had previously done during working hours. This service is for individuals who aren’t previously known to services.

People living in the City of London, Hackney, Newham, Waltham Forest, Redbridge, Havering, and Barking and Dagenham also have access to this service.

For more information, please contact Tower Hamlets Crisis Pathway Service Manager, Melanie King, at [javascript protected email address].