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How we gain insight from your feedback

The reviews included recommendations to improve and user experience.

Until 2017, patient and carer feedback were gathered monthly by our services across the Care Group. It was not always possible to understand the impact of feedback gathered this way. From 2017, our Patient Experience Team has been carrying out local healthcare system-wide reviews, enabling community insights and data to be gathered across Tower Hamlets. As part of this, our services, frontline staff, managers, and those in more strategic roles are engaged in sharing their views alongside our services users, carers, community activists, and engaged citizens.

The reviews so far have included recommendations to improve integrated service provision and user experience. There has also been a high degree of success of implementing the recommendations made across partner services.