The team has built up trust through more than 20 years of delivering and facilitating feedback across Tower Hamlets as illustrated by the following testimonials:
"It was crucial to be able to hear the words of those on that journey and how they felt supported and cared for. Discovery Interviews are able to bring out issues and themes that we so easily miss on a day-to-day basis."
Care Navigation Service Lead Extended Primary Care Team
"The themes from the discovery interviews have been very useful in terms of planning the future direction of the team and also in demonstrating the positive impact of the team to commissioners and service leads."
Deputy Lead Nurse / End of Life Lead
"We were confident in the process being applied to collect feedback and insights from people who accessed the Extended Primary Care Team in Newham. The team worked hard to gather valuable and detailed insights which have been discussed at team and directorate level to support service improvement discussions. Overall, it has been a very positive experience. Thank you to the team! "
Associate Director for Quality, Compliance & Performance Community Health Services, ELFT
‘’I think this type of service is really good because finally someone values my experience and hopefully it can make some improvement in the future because it can be better. Thank you so much for reaching out.’’
‘’So refreshing and warm to meet. I will follow up the respite suggestion. Will look into it as not far away. Bless you for remembering me.’’
‘’I hope one day we meet for coffee or something. That would be nice. Lovely to speak to you. I hope I meet you one day. Thanks for phoning again. Thank you very much.’’
